Countries We Ship To:
Please note, we currently only ship to the Canada
Processing Times:
Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).
Shipments originate in Edmonton, Alberta, and transit times vary depending on the where packages are being delivered to. Please keep in mind: if you place your order after 11am MST on Friday, your order will not process or ship until the following week as The Tea Depot is not (currently) open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).
Shipping Methods:
Canada Post
All orders shipped within Canada are shipped via Canada Post Regular Parcel, unless otherwise specified.
UPS
UPS does not ship to P.O. boxes, so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order.
You may choose to upgrade the shipping method for faster delivery, however, please note, this does not affect order process times. Not all delivery methods are available to all areas.
Shipping Cost:
The shipping and handling cost for your order is based on the total weight of the order.
Shipping Liability:
The Tea Depot is not responsible for packages that are undeliverable due to wrong addresses, missing information, or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.
If you select “Signature Required for Delivery”, your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.
If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.